1. How can I be sure the fruits and vegetables I order are of good quality?
We have a quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.
2. How can I pay for my orders?
We only accept Online payments currently and there is No Cash on Delivery (COD).
3. Is there a minimum order value for delivery?
Yes, the minimum order value for delivery is 3 Kg in total.
4. When do you deliver?
We deliver orders from 11 am to 6 pm. Your order will be delivered on the same day if ordered before 9 am or else delivered on the next day.
5. What is the delivery process?
Once order is placed online, after confirmation, the products are picked and packed, checked for quality, physical condition, etc. and then sent for delivery. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified.
6. What if I am not at home to receive my order?
Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery associate will try reaching you on the registered mobile number. The order will be rescheduled as per your availability.
7. Can I change my order once it has been placed?
No, you can’t modify your order once it has been placed.
8. Can I place an order online and pick up my order from your store which is nearest to me?
Currently we do not offer this facility.
9. What if I didn’t like the quality of the products delivered to me?
We would request you to check the products while accepting the products during delivery. In case you are not satisfied with the quality of the products, please return those products to our Delivery associate. You will be required to pay the amount only for the products accepted by you.
As the products we sell are perishable in nature and have a limited shelf life, we cannot process any refund requests 48 hours after delivery unless it is a genuine quality defect. For e.g., if a mango is bad due to internal injury, we will give a replacement for the bad mango on the next order. However, if the mango turns bad after being kept for more than 2 days, we cannot provide any replacement.
10. What if products ordered by me are out of stock?
In a rare case, where products ordered by you are out of stock, we would be providing substitutes for the product unavailable. The substitute will be of a similar quality.
11. What if I have any complaint regarding my order?
You can use the “Contact Us” section on the website. Our customer care executives are always happy to help.